Genesis Coworking
Plans change. Here is how changes work.
You can cancel or move most bookings yourself from My bookings. You can also contact us with your booking reference. All notice periods use India Standard Time and are measured from the scheduled start.
Policy version 2026-10-09. Operator: Genesis Events and Media Group
Single desk visits
Cancel at least 24 hours before the start for a full refund. One reschedule is permitted with at least 24 hours' notice, subject to availability. Later cancellations and no-shows are not refundable, except where required by law or agreed by Genesis Coworking.
Meeting-room bookings
Cancel at least 48 hours before the start for a full refund. Between 24 and 48 hours, you receive a 50% refund. Under 24 hours and no-shows are not refundable, except where required by law or agreed by Genesis Coworking. Online rescheduling to a slot of the same length is available up to 48 hours before the start.
Visits booked with a prepaid pass
Cancel at least 24 hours ahead to restore the visit to your pass. A late cancellation or no-show uses one visit.
Pass purchases
Unused passes may be cancelled for a full refund within seven days of purchase. Once a visit has been booked or used, passes are non-refundable, except where required by law. A pass's validity starts on its first booked visit, which must be within 30 days of purchase.
Dedicated Seats
A Dedicated Seat continues month to month. At sign-up you pay the first month and a refundable deposit of three months' rent; after that, rent is charged monthly by autopay. To end it, give one month's notice from your account: your seat runs to the end of the next paid month, autopay then stops, and your deposit is refunded to your original payment method within 15 working days, minus any dues (such as unpaid rent or damage), with an itemised note of any deduction. Rent already paid for a month is not refunded. If your seat has not started yet, contact us before the start date for a full refund of the first month and the deposit.
Included meeting-room time
Cancel a session booked with included time at least 24 hours before the start to restore that time. Later cancellations and no-shows use it. Included time is for use within its month and does not roll over.
If we cancel
If we cancel a confirmed session, you can choose a full refund or an agreed alternative. For visits or room time from a pass or membership, we restore the credit and extend its validity where needed so you can use a replacement.
Refunds
Approved refunds return to the original payment method through our payment provider, Razorpay. We show a refund as complete only once Razorpay confirms it. How long the money takes to reach you depends on your bank and payment method.