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FAQs

Genesis Coworking: FAQs

Can I book just one day?

Yes. Choose a half-day or full-day pass, check availability and complete checkout. You will see confirmation after payment verification and reservation.

Is the meeting room included with a desk pass?

Flexible Seat passes do not include room time. Each Dedicated Seat includes 4 hours of meeting-room time every month, bookable in 30-minute increments and subject to availability. Reserve your slot online using your included meeting credits.

How many people can use the meeting room?

The room seats up to six people. Your booking reserves the whole room for your group.

Can I visit before booking?

Yes. Request a visit and we will confirm a suitable time.

Do you offer monthly desks?

Check monthly availability for your preferred start date. A reserved desk is assigned for the full membership period after successful checkout.

Can I use the address for my business registration?

Business-address, mail-handling and registration services are not included in our workspace plans.

Can I work here for a few hours?

Yes. Our half-day desk pass covers up to four consecutive hours within opening hours. Choose an available slot online.

What does a full-day pass cover?

One workstation for one person during that day's published working hours. It does not include an overnight stay or automatic meeting-room access.

Do I need to book in advance?

Advance booking is recommended. Choose an available slot and complete payment or pass redemption online. Walk-ins depend on availability and are entered into the same booking system by our team.

Can I book desks for a small team?

Yes, subject to available desks. Choose the number of people when you book. Each person needs a paid desk booking; adjacent seating depends on availability.

How do prepaid passes work?

A 5-day pass covers five full-day visits within 30 days. A 10-day pass covers ten visits within 45 days. Passes are assigned to one named member and each visit must be reserved in advance.

When does pass validity start?

Validity starts on your first booked visit, which must be within 30 days of purchase. Your account shows the exact last date you can use the pass.

Do prepaid passes guarantee a seat every day?

No. Reserve each visit ahead of time. If we cancel a confirmed visit, we restore the credit and extend its validity where needed.

Can I share a prepaid pass?

Standard passes are for one named member. Contact us if your team needs a separate arrangement.

What is the difference between Flexible and Dedicated Seats?

Flexible Seats are booked by visit, with your workstation depending on availability. A Dedicated Seat is your own desk for as long as you keep it, billed monthly by autopay, and includes 4 hours of meeting-room time each month. You can keep your own monitor and things at it.

Is a monthly desk available?

Yes, the Dedicated Seat. Check availability and reserve online: you pay the first month plus a refundable deposit of three months' rent, then rent is charged monthly by autopay. End any time with one month's notice; the deposit is refunded minus any dues. Access is during advertised working hours.

How much meeting-room time is included with a Dedicated Seat?

Each Dedicated Seat includes 4 hours of meeting-room time every month, used within that month, bookable in 30-minute increments. Book an available slot through your account.

Can I combine my included room time?

Yes. Book in 30-minute increments, up to your remaining monthly allowance, subject to continuous room availability and opening hours within the same membership period.

Do unused meeting credits carry forward?

No. Unused credits expire at the end of their membership period. Your dashboard shows the expiry date.

Can my guests attend an included meeting?

Yes, up to six attendees including you. The booking reserves the entire room; guest desk access is not included.

Can I take calls at my desk?

Short calls are welcome at a considerate volume. Longer or sensitive conversations should use a separately booked meeting room.

Is the room soundproof?

We describe it as a private room with exclusive use. Sound isolation is not guaranteed. Ask us about your privacy requirements before booking.

Can I use the meeting room without a desk membership?

Yes. You can book the meeting room on its own.

Can more than six people use the room?

No. The booking capacity is up to six attendees.

Can I extend my session?

Extensions depend on availability and are charged at the confirmed applicable rate. Please ask before your session ends.

Can I film or record here?

Recording and production setups require prior approval. Do not record other occupants or office material without permission. Workspace bookings do not include production services.

Can I leave equipment overnight?

With a Dedicated Seat, yes: bring your own monitor and other things to keep at your desk. With a Flexible Seat or pass, please take your belongings with you at the end of each visit.

Are printing and refreshments included?

Your booking lists the included amenities. Printing and extra services may be charged separately.

Can I use this as a registered business address?

No. Business-address, mail-handling, company-registration and GST-registration services are not included in our plans.

Are Genesis Media services included?

No. Creative, content, design, influencer and AI services are separate engagements with Genesis Media.

Can I cancel or reschedule?

Yes, according to the policy attached to your booking. See the Cancellations page for notice periods and refund details.

Still unsure? Request a visit